Store document

Terms and Conditions

These terms explain how purchases and support requests are handled on deskmela.pro.

1. Orders

Orders are accepted after the customer provides required details and confirms payment. Product prices are shown in INR and include applicable taxes unless stated otherwise.

2. Delivery

Available delivery options, estimated timelines and costs are shown before checkout. Tracking details are sent after dispatch where the carrier supports tracking.

3. Warranty

Products include the warranty stated on the product page, typically covering manufacturing defects under normal use. Warranty does not cover misuse, liquid damage or unauthorized repair.

4. Returns

Eligible products can be returned within the stated return window if complete, unused beyond normal inspection and packed safely with included accessories.

5. Replacements

If a product arrives damaged or incorrect, contact support with order details, photos and a description. We may offer replacement, repair or refund depending on availability.

6. Support

Customers should follow setup instructions and contact support before attempting complex repairs. We help with basic compatibility, setup and troubleshooting questions.

7. Final provisions

These terms are governed by applicable Indian law. We may update terms when operations, services or legal requirements change.